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Frequently Asked Questions

FAQ

Question: How many people does a camper sleep?

All of our campers sleep at least 4 adults, but as each van is slightly different so it's worth exploring each one for specific sleeping arrangements. We can also offer a toddler hammock that can be placed over the front seats and you can always add an awning as an extra bedroom if needed.

Question: I have points on my licence; can I still hire a Camper?

We are required to check everyone's license through the DVLA license check process. You can hire with 3 or 6 points, although it may affect your security deposit. Unfortunately our insurance doesn't cover drivers with more than 6 points.

Question: Are the campervans suitable for child seats?

All our campers are fitted with 3x 3 point seat belts in the front and back, making them a great option for children requiring a child seat.  At the moment, our automatic van has lap belts in the back, but we are hoping to have these upgraded soon.  If you have any questions then the RAC have great advice here.

Question: Can I come and visit the campers before booking?

Of course you can, you can even climb in and have a good look around to see which one will suit you best, and go for a test drive. Give us a call beforehand just to make sure we have at least one campervan available for you to explore!

Question: What time is pick-up and drop-off?

You will be given an allocated pick-up time with your booking confirmation, which will be after midday on your collection day. Drop off will be before 11am and will again be confirmed on your booking confirmation. This ensures we have enough time to get the campers cleaned and checked over so that the next people to use them enjoy the same high standards that you will experience. If your campervan is not booked out on the same day, we will be able to be flexible on these times.

Question: How is the fuel charged?

Your campervan will have a full tank when you collect it, and we ask you to return with the same amount of fuel. There is a petrol station within a mile of our barn, in both directions.

Question: Can I smoke in the Campervan?

Sorry, all vans are non-smoking and fitted with both smoke and CO2 detectors. If there is evidence of smoking we reserve the right to charge an additional £50 valeting fee.

Question: Who can drive the campervans?

Anyone over the age of 23 years old, who has held a full UK driving license for 3 years, can drive our vans. You must provide a copy of your driving license and 2 forms of suitable ID to meet the insurance requirements. There may be an insurance supplement if you are aged 23-25, have been banned or had specific convictions in the past. We will advise you of this at the time of booking. The main driver's insurance is included in the hire cost. Up to 3 extra drivers can be added at just £5.00 person / day part.

Question: What is included in the standard hire?

Fully comprehensive main driver insurance, UK breakdown cover, cutlery, crockery, cooking utensils and equipment, cooking gas, tea & coffee and lots of other little extras. If you are planning on travelling to Europe, you will need to add our European travel pack to include suitable insurance and European breakdown cover. An average of 200 miles per day is included, additional miles at 15p/mile.

Question: Are our belongings covered by the insurance?

No. Our insurance covers the camper and not it's contents. We advise you to take out your own travel insurance as you would for any holiday.

Question: Can we leave our car with you?

Of course! Our secure barn is locked, alarmed and monitored by CCTV. However we do have to state that you do leave your vehicle and contents at your own risk.

Question: Can you deliver the Campervan to me?

We are happy to collect you from the local train station for free (Lenham Kent). You can also leave your own vehicle with us during the hire period if needed. We can sometimes offer a pick up and drop off service, please contact us for a quote. This service is subject to availability and prices will vary depending on time and location.

Question: Can I take a camper to Europe?

Absolutely! Our location is perfect for a European adventure. You need to let us know if you're leaving the UK so your van can be properly insured, has upgraded breakdown cover, has it headlamps adjusted to drive on the right etc. We will also make sure you have everything you need to stay legal with a European compliance pack.

Question: Do the Campers have electric hookup?

Yes, all our campervans have new 240v hook ups, fitted by a qualified electrician and certificated to ensure your safety. A hook up cable is supplied. They also come with at least 2 cigarette power sockets.

Question: What do we need to bring with us?

Simply bedding, clothing and food! Your camper will have almost everything else you need included as standard. Once you've booked you will receive a full inventory to double check!

Question: Is the mileage limited?

The daily mileage limit of 200 miles is averaged over the term of your hire. So over a weekend, you can drive 800 miles, or 1600 miles per week! Additional miles are charged at just 15p per mile.

Question: Can we bring a dog?

Of course, nothing beats taking your best friend (or two) along with you on your holiday! Just book our superb pet package before you travel and we'll include seat covers, a travel water bowl and cover the extra valeting required when you get back.

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